Refund policy

Return, Refund & Exchange Policy – The Avello

This Policy applies to all purchases made through https://theavello.shop/ and operated by STREAMLINE GLOBAL TRADE.

1. Return Timeframe

Customers may request a return within 7 days from the date of delivery.

2. Eligibility for Returns

Returns are accepted only upon approval by The Avello. A return may be approved if:

- The wrong product has been delivered;
- The product is damaged or defective upon delivery; or
- The item received is materially different from its description on the Website.

Returned products must be unused, in their original packaging, and accompanied by all tags, accessories, and proof of purchase.

3. Refunds & Exchanges

Upon receipt and inspection of the approved return, the customer may choose either:

- A *refund* to the original payment method

or

- An *exchange* for an equivalent product

Approved refunds are generally processed and credited within 5–10 business days.

4. Exchange Delivery Timeframe

Replacement or exchanged products are typically dispatched within 1 to 2 business days after approval of the exchange request and are generally delivered within 5–10 business days, subject to the Shipping Policy and courier timelines.

5. Non-Eligible Cases

Returns, refunds, or exchanges will not be accepted for products that have been used, altered, damaged after delivery, or for requests made after the return period has expired.

6. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accommodated.

7. Contact Us

STREAMLINE GLOBAL TRADE
207, Lane 2C, Nag Devta Mandir, Bhadroya, Pathankot, Pathankot, Punjab – 145001, India
Email: support@theavello.shop
Phone: +91 7814667922
Website: https://theavello.shop/